Common
questions about products
How
many people have ordered an item only to wonder if they can return
it? This is an example of a question about a product. Read below
to get the answer to these and other products related questions.
After
I ordered a product can I change my mind?
Do I have to pay for products I never ordered?
Can I refuse to pay if I ordered by credit
card?
After
I ordered a product, can I change my mind?
It
depends. On occasion, a consumer gets pressured into making a buying
decision. However, most states favor the view that purchases should
be made voluntarily. In response to high-pressure sales tactics
many states have enacted what is called a "cooling off" period in
favor of the consumer. This means the consumer is afforded the protection
of cooling down from the pressure of the sale. Usually the cooling
off grace period is limited to a short period of time like two or
three days after the sale was made. Under Federal law, depending
on the type of product or transaction, the consumer will have until
midnight of the third business day after the contract was signed
to cancel. For the law in your state, it is strongly advised that
you consult with a lawyer immediately.
Do
I have to pay for products I never ordered?
Absolutely not. If you received product in the mail that you in
fact did not order you are under no obligation to pay for it. In
fact most states will treat the delivery of such a product as a
gift. Don't get bullied or threatened into paying for such a product.
Insist that the seller produce proof that you in fact ordered the
product. If the seller continues to bill you or threaten suit or
adverse collection reporting, contact your state consumer protection
agency immediately.
Can
I refuse to pay if I ordered by credit card?
If
you purchased a product by credit card you are still obligated to
pay. The fact you ordered by credit card does not mean you can breach
a contract. However, if you in good faith believe you did not get
what was promised to you, charge card companies usually allow you
to dispute the charge. This might result in a charge back for the
seller and a credit to you. However, under federal law, you must
first make a good faith attempt to resolve your dispute with the
seller.
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